Unified CCEĪnd Packaged CCE, Release 12.5 support CUCM 14 if UCCE 12.5(1) ES 72 is installed.Ĭisco Unified Contact Center Management Portal (CCMP), Release 12.5 is supported with CUCM, releases 11.5, 12.0, and 12.5. Install UCCE 12.5(1) ES 33 for CSSM On-Prem 8.xĬUCM, releases 11.5, 12.0, and 12.5 are supported with Unified CCE, Packaged CCE and HCS for CC, Release 12.5.
Nuance vocalizer 6 vs install#
Unified CCE/HCS for CC Components, Release 11.6įor Live data gadgets to load in Cisco Finesse, ensure to install CUIC 11.6(1) ES18 or later on Live Data (Standalone) server.ĮCE 12.5 is not compatible with Packaged CCE 11.6.Ģ4000 Agent Deployment is not supported with PG 11.6.ĬCMP is not applicable to Packaged CCE.On UCCE and HCS for CC 11.6, install UCCE 11.6(1) ES 7 before you upgrade CCMP to 12.5(1).ĬCDM is applicable only to HCS for CC.On HCS for CC 11.6, install UCCE 11.6(1) ES 7 before you upgrade CCDM to 12.5(1).ĬCE 12.5 supports Cisco Smart Software Manager (CSSM) On-Prem 7.x and 8.x. Unified CCE/HCS for CC Components, Release 12.5 On PCCE 12.0, install CCE 12.0 ES37 before you upgrade CVP to 12.5(1). PCCE/UCCE/HCS for CC Components, Release 12.0įor Live data gadgets to load in Cisco Finesse, install CUIC 12.0(1) ES 06 or later on Live Data (Standalone) server. PCCE/UCCE/HCS for CC Components, Release 12.5 Paths, see the CCE Upgrade Flowcharts in the respective Contact Center Enterprise Installation and Upgrade Guides. Upgrading only the component that delivers the new feature may not be sufficient in all cases. Upgrade all the solution components to experience the new features delivered as part of a particular solution release version. For the languages that are supported by Cisco Webex Experience Management, see Experience Management. The Cloud Connect component can be deployed with Enterprise Solution.įor details on the browsers that are supported by Cisco Webex Experience Management, see Experience Management. Support for a CUCM release is inclusive of all updates. Prior to 12.0, all components must be on the same release.Įxception: Cisco Unified CM (CUCM) can continue to be on an earlier compatible release for an off-box solution deployment. Packaged CCE: In Release 12.5(1), the multistage upgrade support is backward compatible with Release 12.0 only. Includes some components not supported in a Cisco HCS for CC deployment. For example, support for ESXi depends on VMware release cycles.Ĭisco Hosted Collaboration Solution for Contact Center (HCS for CC) shares the same media kit as Cisco Unified CCE, which Supportįor these software versions and their interoperability depends on the release cycles (patches and upgrades) of the third-party The Compatibility Matrix specifies all supported third-party software (such as Nuance and Informix) and its versions. Automatic Speech Recognition and Text to Speech.Single Sign On (SSO) Identity Providers (IdPs).IOS-XE Versioning Key 16.12.1a and 16.12.3 as Examples.IOS Versioning Key 16.1(4) M3 and 16.1(4) T1 as Examples.Languages.Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) The TextAloud 4 user interface is always in English, but you can purchase Cerence voices to read text in other Zoe Conversational installs separate from the Regular Zoe voice and is not available as an upgrade.Ĭerence Regular Voices - Choose a LanguageĪll these voices below are Cerence Regular (not Deep Learning) voices.Deep Learning voices will install on top of Regular voices if there are any present.IMPORTANT NOTES on Cerence Deep Learning Voices: These new voices by Cerence combine advancements in deep learning with knowledge-based developments, enabling speech output that is nearly indistinguishableįrom human speech, enriching user experiences and resulting in a more intuitive and conversational interaction between people and machines. If you do not already own TextAloud, you can purchase it for $34.95 byĪdding it to your Cerence voice order when you click the Order Now button. For information on commercial use, pleaseĮmail us at Previous TextAloud buyers, version 3.0.119 or version 4.0.48 (or later) is required for Cerence voices.Ĭerence Regular voices are $45 EA and Deep Learning voices are $50 EA.
Nuance vocalizer 6 vs license#
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